We show you prices in the currency that we think is the most relevant for you. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. You can book tickets for a group of people (passenger/passengers) through our booking service. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. We are not responsible for any loss or damage that is not foreseeable. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. If not, you can use their contact details to claim directly with them. Log on to your Google account and click personal info in the left sidebar. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. The group must travel with at least one of the Railcard holders throughout the journey. It would also be really handy to have your booking reference available to help us find your journey. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Mobile Tickets are available on certain routes and youll need our app. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Calls from outside the UK may cost more. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. One Railcard will be issued and may only be used by the same two people travelling together. The Network Railcard discount applies to Standard class only. Type in the new address and make sure it has not already been taken . Please see 8.2 and 8.11 for specific Railcard conditions. You can travel anytime on weekends and public holidays. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. If your refund is approved, we will process your payment back onto the card used to make the purchase. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). 3846791. On the right pane click on the pencil icon in the Contact section. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Use our train times page to plan your journey and see when off-peak services start. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. The minimum fare is subject to change during the validity of your Railcard. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Itll make your future bookings speedier. If you are interested in joining our partnership network, please click here. We know you must have a few but its important you keep it safe and confidential. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. On weekdays, the discount is valid after morning peak times. You can find details of these rules in the operators terms and conditions. Please read our guide on refunds and exchanges here. Trainline plc is registered in England and Wales. It should not have waited for you to . or is for Standard Class travel, and you wish to travel First Class. Go to the Google Account Creation Page. We charge a 10 fee to refund all Season Tickets. This seems tedious, but if you want a whole new mailbox, this is what you need to do. . OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. You can contact AAA to find out more information on how to commence an arbitration proceeding. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Call-back available NO. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Well give you details of the specific services and the different ticket types available when you book. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Cancelling/refunding your ticket for UK rail products. These can be applied to your purchase within our booking service. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. 5. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. 11961132. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. On weekdays, the discount is valid after morning peak times. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Like with everything these days, youll need a password to create your account. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Please note, once a day pass has been activated, it cannot be de-activated or refunded. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. "A lot of my digital transformation comes from . You will need a credit or debit card and a valid email address. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Neither you nor we intend any third party to be able to enforce any of these terms. Create a New Account. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. A 16-17 Saver gives you 50% off rail fares across Britain. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Department you're calling Customer Service. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. VAT number: 791 7261 06. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. No. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. Our app and conditions directly the tickets, but if you are interested in our... Google account and click personal info in the contact section EMEA SARL, 38 John! Apply to any booking fees and/or VAT payable on tickets being purchased new mailbox, this is you... Our guide on refunds and exchanges here think is the most relevant for you and one adult! 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