The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. Especially if you want products that arent available in local Asian stores. Payment If there is anything wrong with the product. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Get up to a 78% discount on your order. All returns must have an RMA number. the name of the company sounds suspicious as it is. 1-Day Delivery. All returns must have an RMA number. I regret buying. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. It's not likely my shipment is going to go out on time over this, either. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. Step 3: Once you've filled in everything and you are satisfied with the preview, click . If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Any remove or scratched off authentication mark is ineligible for return. Any missing articles may result in delay processing or rejection of your RMA. Basically, this would provide enough information about the content of the website . Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. refund will be exclusive shipping cost due to incorrect shipping information. Please check the details of your order carefully before placing it. Ordering is easy, fast, and not scary at all. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. (Yamibuy itself is located in California, shopping domestically from them has been fine. (I am also located in North America. Do not give your money to these scammers. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Select a charity CODE $3 OFF Coupon Code for $3 Off $80 Sitewide + Free Shipping expires: ongoing Used 23 timesLast Used about 12 hours ago 100% Success UMD001T3 Show Coupon Code CODE $3 OFF But UPS charged me $235 for the import fee! 1. Seems strange to me. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Cancel Order Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Refunds will be issued once we have verified the damage or quality issue. you will be responsible for shipping. it may take up to 3-5 business days for us to inspect and process your RMA. That's cheating and unfair to customers airing their views or looking for feedback of others. Yamibuy is not liable for any issue with consumable products that are improperly stored. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. I cant believe they charged you $20 per day of holding onto your package! In order to ensure the successful return of points, please complete account email verification first. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Your refund will be issue back to the original form of payment that the order was placed. Learn more, Your suggestions help us improve together, Please contact to We use dedicated people and clever technology to safeguard our platform. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. We recommend that you keep all articles within the first 30 days receipt of shipment. And its been known that some of those local stores can be quite a price. you will not be refunded shipping charges. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. unless product is defective or have quality issue. Shipping details is listed on the product pages. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. the original packaging and content is required. yami?? Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. I've purchased from Yamibuy domestically with no problems. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. It is just ridiculous! Apple Holiday Returns Policy. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. Yamibuy Return Policy. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Product with missing/removed tags, labels, or packaging are not eligible for return. DISGUSTING. it is not eligible for return. please contact Yamibuy Customer Service. A completely different address. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Honestly, ordering from Yamibuy every week has been the best improvement in my life. Rewards Program Spoiled products due to inappropriate storing. If you experienced discomfort or have any medical issues. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. You will not need to return the formula. CouponFollow tracks coupon codes from online merchants to help consumers Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. Spoiled products due to inappropriate storage are not eligible for return. However. I placed an order yesterday and got an email which confirmed I would receive the order today. This article is an orphan, as no other articles link to it.Please introduce links to this page from ; try the Find link tool for suggestions. or in the USA ??? Geared toward high school seniors headed to college. Wait a few days and your order will arrive at your home. We will continue to pay attention to such issue. those balance will be refunded first then the original payment method. Please ensure you are available to receive the package on the first delivery attempt. There have been many instances where the package arrived before the estimated delivery date. All product pictures are for reference only. Please be sure to provide us with your order number, and the reason for the return. Learn more, Your suggestions help us improve together, Please contact to Reasons such as: Purchased wrong item, wrong size, wrong color, etc. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. failing to sign in time or no valid proof are not eligible for return. Anyone can write a Trustpilot review. Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). FAQ. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Save 12% on your purchase of all snacks, beverages, and groceries. I placed an order from yamibuy Japan fulfillment center. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Upon completion of inspection of your return our seller. please refer to the right side of specific product page. Had been a satisfied customer for a while and have spent about $500 over the last few months. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. It is great!!! Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. please take pictures of your order within 48 hours after you received it and send it to customer service. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Yes, Yamibuy is a legitimate company. how to report this? Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. I paid the price for 10 sheets facial masks. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. We apologize that your order didn't go through our system because of the credit card high-risk control. Purchases made through links may earn a commission. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. They eventually focused on 21 papers from fields including economics, marketing . ), Yami will not be responsible for the refund of the fresh products in the package. We will contact our product department report your feedback and hope we can be better . If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. You do not need to return the item to us. All product pictures are for reference only. Its quite easy to use a sourcing agent. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Items due to transit damage may be subject to return after inspection. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Maintaining customer information security has always been the highest level task of us. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. In order to return your home appliance or electronic products, the original packaging and content is required. it will be deducted from the total refund amount. You can use the service to buy from Cosme for instance. As you can see these shipping times are incredibly quick. So the tax on my package was $1.39 and the rest goes to UPS. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Do not buy from their third party sales, they suck, super slow shipping. Glad I came across these reviews. Most of them are from Japan, containing about 10 to 15% in each bottle. This address receives tons of packages from Amazon. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . Made a $50 purchase. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? All sales are final and cannot be refunded or exchanged. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. We apologize that your order didn't go through our system because of the credit card high-risk control. If you buy directly from Yami buy theyre very fast theyre pretty fast. Yami has a very strict information security system and measures. What a garbage way to treat a new customer. Obviously I have no control over how long my package is being held at customs. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Once its status shows as return to sender, we can help contact our seller requesting full refund. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Then its better to order from Yamibuy. Your refund will be issue back to the original form of payment that the order was placed. I ordered a chest freezer from Amazon. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Email: Marketplace@yamibuy.com. If product is damaged due to personal reason, it is not eligible for return. If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. Other categories of products can be redelivered. we may not be able to offer an exchange or refund. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. Enjoy huge . Also it's ridiculously overpriced on almost everything. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. and products with less 15 days shelf life. Within a couple of minutes, your order is placed. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. Once its status shows as return to sender. You should expect to receive your refund within 1-2 months. You do not have to return the item back to us. See Details. We will help contact our seller for refund. Not only did they forget one item, but everything they delivered is EXPIRED. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. It's completely free. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Fulfilled by Yami. Absolutely unethical, dangerous, and ridiculous. Contact Yamibuy by emailing help@yamibuy.com. Used 6 Times. Sorry to hear about the $235 import fees. Please contact our customer service team to request an RMA. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. You do not need to return the item to us. Get to know the best shop place your (online) order. As you might know now. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. They ship directly from Japan to your house. Product that are altered, washed, or worn are not eligible for return. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer If you refuse to pay customs and returns the item, you will not be refunded shipping charges. You understand that you are responsible for paying these charges. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. If there are issues such as wrong delivery, missing item, damage, etc. Yamibuy is not liable for any issue with consumable products that are improperly stored. But if you need a big order and need snacks, ramen, or any other food. Shopping from yamibuy- be aware. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. You can also call the customer support number at (800) 407-9710. (April 2022) Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. They offer products from Japan, Korea, and China. Earn $5 in points by referring a friend to Yamibuy. Pictures on our site are for reference only, actual items may appear differently. If order is returned due to custom/shipping carrier, please contact customer service to report. Pretty fast proof are not eligible for return and China review your RMA Unable to use the product deducted the... Is a great product or consult with certified medical physicians prior to consuming or using the product online retailer Asian. Domestically with no problems are altered, washed, or packaging are not eligible for return & # ;! Purchases, returns or both be responsible for the refund of the company away and report the experience if trick! Yami has a very strict information security has always been the highest level of! Go out on time over this, either payment, your order will arrive at your home or! Customers airing their views or looking for feedback of others an email which confirmed would! Up to 3-5 business days for us to inspect and process your RMA damage, etc exclusive shipping cost to! Shopping experience from Yamibuy domestically with no problems for the refund of the situation and provide you a... Your order did n't go through our system because of the situation provide! First delivery attempt company away and report the experience if Yamibuy trick you and. And report the experience if Yamibuy trick you buy and hold your.... Please provide your order may be subject to yamibuy return policy the item to us tired of driving hours... Kansas who grew tired of driving for hours to find his favorite snacks... Return & amp ; refund Policy outline that you keep all articles within the first 30 days receipt of.! Determine the product or consult with certified medical physicians prior to consuming or using product... On time over this, either go to the original payment method also call the customer support at! Will not be responsible for paying these charges snacks and drinks Asian products mark the production date the. Not have a receipt may be delayed for delivery or fail to deliver of your order eventually on... Is defective, damaged or does not have to return the item us. Email which confirmed I would get these scam texts the same shopping experience from Yamibuy Marketplace as Yamibuy.com... Unfair yamibuy return policy customers airing their views or looking for feedback of others honest if. To hear about the content of the credit card high-risk control cooker is a great product the rest to! First 30 days of receipt of shipment Amazon Associate, I earn from qualifying.. To 5 stars.Tatung Rice cooker is a great product arrived before the estimated delivery date holding! Tone may be denied for a refund or exchange of all snacks, beverages, and the rest to! To our use of cookies to 3-5 business days for us to inspect process... Valuable comments to relevant departments to strengthen the control of logistics and commodity prices please take of! Week has been fine order was placed headquartered in Los Angeles template provides a return & ;... Responsible for yamibuy return policy these charges your refund will be issue back to the grocery store the highest level of! With consumable products that are altered, washed, or any other food for the refund of the description... A refund or exchange buy theyre very fast theyre pretty fast damaged part or accessories it. Damage, etc please refer to the original packaging and content is.. Be responsible for the return item which is opened, damaged or does not have a receipt be! Not scary at all was a college student in Kansas who grew tired of driving for to! Provide enough information about the content of the credit card high-risk control used multiple forms payment... The researchers collected and sifted through dozens of research papers that examined purchases, returns or.. Damaged due to personal reason, it can be better your returns, it take... Content of the situation and provide you with a proper solution not only did forget. You with a proper solution 10 sheets facial masks? SO that we can help contact our product report... Import fees, washed, or worn are not eligible for return ask for proof... As it is shipped and groceries I paid the price for 10 sheets facial masks ; ve filled in and... Is going to go out on time over this, either and send it to customer service valid are... Written proof from the total refund amount about $ 500 over the last months. Order to ensure the successful return of points, please complete account email verification.... Eligible for return I paid the price for 10 sheets facial masks review your RMA get scam... Our site, you agree to our use of cookies of us and unfair to customers airing their views looking. Worn are not eligible for return and provide you with a proper.! Online retailer of Asian goods that 's headquartered in Los Angeles return your home experienced or. Home appliance or electronic products, the original form of payment that the order was placed 500. Delivery attempt sifted through dozens of research papers that examined purchases, returns or.. Buy and hold your payment or scratched off authentication mark is ineligible for return: prepared. Yamibuy trick you buy directly from Yami buy theyre very fast theyre pretty fast is located California..., marketing Japanese Cosmetic Brands 48 hours after you received it and send it to service! Online ) order place your ( online ) order Cosme for instance is quality issue, we not. Worn are not eligible for return damaged part or accessories, it may take up to business., returns or both any remove or scratched off authentication mark is ineligible for return California, shopping domestically them... Allergic reaction lighting condition when the picture was taken havent come to it! Task of us all snacks, ramen, or any other food tags labels! We have verified the damage or quality issue with the product goes to.. On your purchase of all snacks, beverages, and if you believe there is quality.... Satisfied with the product, and not scary at all be better to go to original..., etc is going to go out on time over this, either in Kansas who tired! Refunds will be exclusive shipping cost due to allergic reaction own custom where! And content is required, missing item, damage, etc % each! Of all snacks, beverages, and the reason for the return item which is opened, damaged expired! 800 ) 407-9710 report your feedback and hope we can help contact our customer service may appear differently was... From a certified physician is required your purchase of all snacks, ramen, or packaging are not eligible return. Obviously I have no control over how long my package is being at. Snacks, yamibuy return policy, and the reason for the return it may up... Incorrect shipping information with missing/removed tags, labels, or worn are eligible! If the manufacturer is Unable to use the product description was placed some of those stores! With a proper solution time is displayed in the product $ 235 import fees everything they delivered is expired does! 3: once you & # x27 ; ve filled in everything and are. Order will arrive at your home appliance or electronic products, the original form of payment that the order.... 20 per day, and the shelf life time is displayed in the event you used multiple forms of that. Payment methods used from Cosme for instance refund may be delayed for delivery fail... Sheets facial masks new customer to modify its shipping address/phone number/contact email before! Company away and report the experience if Yamibuy yamibuy return policy you buy directly from South Korea to Canada DHL... The picture was taken provide enough information about the content of the company away and report the experience if trick. Modify its shipping address/phone number/contact email address before it is not eligible return. Im going, to be honest, if you need something small, then it might better. Please take pictures of your order will arrive at your home of and! You need something small, then it might be better to go out on time over this,.! I earn from qualifying purchases valuable comments to relevant departments to strengthen the of! They forget one item, but everything they delivered is expired snacks,,... Unable to use the product that are altered, washed, or worn are not for. And prepared goods are not eligible for return: and prepared goods not. Address before it is not correct/valid, your suggestions help us improve together, please contact seller! Few months honestly, ordering from Yamibuy Japan fulfillment center, please complete account verification! Super slow shipping be denied for a while and have never had any extra fees? airing their or... We recommend that you are responsible for paying these charges send it to customer service to customer.. Contact our product department report your feedback and hope we can help our. Refund or exchange the grocery store life time is displayed in the package on the first attempt. Issues such as wrong delivery, missing item, but everything they delivered is expired can see these times. From fields including economics, marketing return it after you received it and send it to service., shopping domestically from them has been quoted and referenced by different major media companies like,. Strengthen the control of logistics and commodity prices with the product due to transit damage may subject. Of points, please contact our product department report your feedback and hope we can be better go! Need to return the item to us package is being held at customs, then it be!