The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Incomplete documents will almost always hold up your package in customs. Shipment delays result in higher operating costs and other expenditures. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Why is your DHL shipment on hold & what is causing this? If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. Is there anything I need to do when I see a DHL On Hold status? However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Incorrect or incomplete delivery address and contact details. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. The logistics company in this case, it is DHL may go the extra mile to locate you. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Does The Post Office Provide Printing And Faxing Services? For . They can advise whether they need information from you to help clear the issue. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. It is no less to the truth that DHL is the fastest among all the package shipment brands. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. Don't love it? They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. Delays in shipment incur additional overhead costs and other expenses. It could be due to a number of different reasons. Schedule A Pickup Anytime with MyDHL+ In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. If this happens, then you will see on your DHL tracking information the message that your package is on hold. And it all depends on the specific goods being shipped. In short, it has stopped and is currently just sitting for some reason. Delays might be associated with local road closures, weather conditions, or strikes. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. goggles, etc.) Your DHL package will be delayed, and you will not receive it as soon as you expected. Filled and shipped on Oct 17, 18 2013. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. Excellent!!! Indeed, it sometimes happens when the package is very close to its intended destination. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Ship and track parcels with DHL Express. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The DHL shipment on hold message indicates that there will be a delay in your package delivery. The DHL on Hold message is very upsetting to see. Please try using a pieceID / container number if available. In rare cases, the delay could be caused by incomplete shipping information. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. This is highly dependent on the source of the delay. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. How long will this last, and is there anything you need to do to get the package moving again? Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. The message you initially receive from them only states that your package has been held but does not mention the exact reason. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. Once your package has been processed, delivery is based on the service selected by the sender of your package. India. The shipment delay often depends on other unknown factors. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. ), it can also happen within a country. In these cases, another driver will have to take over. Request a business account and profit from exclusive benefits. SIGN UP OR LOGIN NOW. They will not risk the safety of their drivers just to make a delivery date. However, the cause and length of the delay can vary. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. Shipping regularly? This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. The DHL shipment on hold message indicates that there will be a delay in your package delivery. How can I get my shipment status to change from on hold? Can I pickup my package from DHL? We will make another delivery attempt when the receiver is again open for deliveries. Different events can cause these delays, including the following: Port congestion or route changes. The most common causes for delays are inclement weather and problems in customs processing. You may be able to provide them with the information they need to get your package moving again. My order was made Oct 4, 2013. Moreover, there are times when changes occur deliberately as a cost-cutting measure. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. DHL delivery times are between 8 AM to 6 PM local time. It is very normal on your part to worry once your parcel is delayed. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. This might happen due to bad weather or simply because DHL needs to make a change of plans. While this is beneficial to shipping companies, it causes scheduling issues. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. The issue of port congestion seems to increase every year. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. It impacts the linking ships or vehicles that will transport your package to its final destination. This might happen due to bad weather or simply because DHL needs to make a change of plans. It is possible for business operations to even get suspended. DHL ensures that the services they provide are of high standards. Dont panic; your package will resume its journey as normal when the courier reopens for business. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. What Should I Do If My DHL Shipment Is On Hold? This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. They have never missed on any request I have asked of them in the 2+ years.. The hold normally isnt longer than one week. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. You can likewise go to its email update feature to get . If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. If its being held up due to traffic, itll most likely be resolved fast. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? There are a few different reasons why this might happen that well talk more about in a while. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Of course, this option is only available if you absolutely need the package urgently. After 2-3 days, the status of the package will become normal again. You generally do not need to do anything to get a status to change from on hold. There are multiple potential explanations for this issue showing up. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. In addition, there are situations when alterations are made on purpose to save money. Usually, the shipper or online shop is able to provide the tracking number or ID. How Many Stamps Do I Need? The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. The U.S. Customs can ask for additional requirements too. You can find more information about customs on the website of your local customs authority. How Long Can You Go Without an Oil Change After the Light Comes On? You are visiting this site with a browser, which might not deliver the most optimal experience. In most cases, DHL is already working to clear the issue. In general, once the shipment has reached our facility, a tracking event will appear. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. Another reason why you see the DHL shipment on hold message is port congestion. Has anyone got this status with DHL recently and if so what was the outcome? With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Errors in the contact details of the recipient often lead to shipment delays. Yes mine order is also on hold, and also coming to north America. There is also a possibility that your parcel may have already reached the port of destination. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Try it free. Importers cant always be at the port to track shipments. Make sure you keep checking on it so you will know when it has arrived. Cancel within 30 days for a full refund. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Perhaps the vessel needs to stop at another location and pick up additional packages. Does DHL Deliver On Saturday? Take your post-purchase order tracking experience to the next level. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China But if they have exhausted all options, the only thing they can do is wait for you to contact them. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Get mail from all your homes and business(es) or both in the same app. The hold normally isn't longer than 1 week. First, keep an eye on how long the on hold status message has been displayed. Perhaps the vessel needs to stop at another location and pick up additional packages. But most of the time DHL tracking is accurate. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . 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