I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Tony Xu: Oh actually I dont have one. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Mr. Xus peers describe him as competitive and determined. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . As DoorDash grows, he said, theres going to be more tension.. I think none of us really had a background in logistics or delivery. Follow us on social media at Stanford GSB. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. Drivers who sued over their tips. Like Reply Share 4 And so thats what were trying to do, I think its not gonna happen overnight. Wait 45 mins for Mexican or get pizza? That they can create their own digital channels. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. And then the second thing is just that you learn by doing. We have two products that will continue to grow both in terms of directions and magnitude. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Doordash does a great job of staying a step ahead of the curve. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. These are not necessarily skills I had. Tony Xu: Yeah, and it goes both ways, right? And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. DoorDash 1 year 10 months Legal Process Coordinator . In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. I think that was important. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. And in fact, the company almost ran out of money by the end of 2017. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Are you looking to land a job as an electrical machine engineer? And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. So what does it mean to be a world-class CFO? Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. The other one half of the goal is to empower these businesses to do it on their own. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. One of the things that we found effective is really writing things down. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. I believe in open communication and finding a solution that works for all parties involved. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. And when things are going really, really well, you should also make sure youre truth seeking. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. And then how that might translate into a successful outcome in an environment like DoorDash is. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Jenna: My question is about cities and how theyll evolve. Its only three questions. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Thats most of the time what is actually happening. For now, DoorDash is focused on making the food part work. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. And then over time, its about learning how do you build systems? I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. We experienced strong delivery sales out of the gate.. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. But thats at least what I found in our journey thus far. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. 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