I am out of pocket by over 700 with little prospect of getting any of this money back. Refund received today, 4 business days after the call. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. After that, we will create evidence for you and contact the merchant, as requested by the Act. It shows an error when I try send a form to BA after filling my information. BA will e-mail passengers to advise of their refund. Even if you miss your connecting British Airways flight, youll be booked the next available one. The consumer champion accused the two major. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. They say that I made a choice and hard luck, Ive got to accept the voucher. Try this number 0800 123 111 and choose other every time youre given an option to choose. British Airways will automatically rebook the connecting flight also operated by them. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Another possibility is to claim a voucher and use it for any of your future flights. At what time did you attempt the workaround? Call back and dont take no for an answer. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. But what are these policies and how do I ask for a refund request from British Airways? So heres hoping the link you gave worked! Warm regards, Think of yourself first because you dont matter to these companies! One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Full details are available on ba.com This guidance may be amended by the airline at anytime. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Or, rebook to travel on different dates (subject to availability). The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. so above doesnt work right? Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Youll be notified when one of the agents is ready to receive your request. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Thats great news! The email and the refund never came. Learn more in our Cookie Policy. I dont think it is working now. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Gave up and booked a July flight on EgyptAir. I so pleased that I stumbled onto your site. Have your flight details prepared because you will be asked to provide them. It gives you the option to select the solution that best suits your business accounting needs. Brilliant, it seemed to go through, will wait and see. Firstly they i received this email: If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Now its refusing to return all her money. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. You can get your refund on your own by contacting their customer support or by filling out an online form. I got through to an operator immediately. Hello ! Luckily, this post is about just that. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Your tips above did the trick! To claim a refund, please follow the same steps as for. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. I was able to request a refund using the above steps. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. If your flight has been cancelled you can claim a refund. "If. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? I got my email very quicklybut that was a few days ago. Excellent! Non Executive Club members should go to Avios.com. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Hopefully they really return the money ! Call the BritishAirways Holidays 24-hour helpline. Have been trying for 7 hours (yes 7!). Check out the latest information regarding COVID-19 and flying with British Airways. single. Instead, it accuses her of missing her flight. Ive shared this with other people in the same situation. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! My original bookings are still there. Agreed. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Dont do nothing here yet. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Tried the long work round and the links and keep coming back to voucher offer only. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Fantastic! The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Thank you! "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Cleared the cookies and history as well. Please check your travel details are correct and retry in 24 hours. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. How to Request a British Airways Refund via Letter. Please check their website here for contact details. How much more do they need? I successfully managed to get my refund from British Airways. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. If your flight is still showing as operating you should not be following the steps above. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Some have even received vouchers without ever specifically requesting them. It worked for me .1145AM 8GMT. British Airways Customer Relations. Show all | Hide all show Types of refunds Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Our free daily newsletter sends you the latest information on hotel and airline programs. Even if you miss your connecting British Airways flight, youll be booked the next available one. Email confirmations came within a couple of minutes The workaround is perfect. Thank you for contacting British Airways. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. The airline refused. Thank you so much for doing this! Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. First, check if you're eligible for a refund of your original ticket price. Any other ideas please? Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Surprisingly someone answered within 2 min. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. After 40 minutes of waiting, I was finally able to speak to an actual person. The downside was: British Airways was lying. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Basically they have completely removed the option to get a refund. Checked back and requested to wait for 3 working days to see a refund. They canceled my Milan -Bangkok flight. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. You can do so by dialing +1-877-767-7970. British Airways has taken two steps to get around this problem. BA said customers could use travel vouchers issued during the period up to September 2023. Log in to the BA account of the lead traveler. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. I was conned by the website pages shown in your article. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Is your flight delayed three hours before the departure? In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. This lasted throughout the first six months of the pandemic. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. Passengers do not need to take any specific action. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. So now I cant get my money back and Im stuck with a voucher I cant even use. Trying for last 36 hours. All flights in the booking will be cancelled. These could not be used to pay for flights online. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. The airline refused. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. The screens I got were slightly different than shown above. Were unable to respond to any further requests for a refund. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. It most certainly does. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. I dont want a eCredit, and would much rather have the $1,400 back! We can help you get: DoNotPay is your go-to partner for help with almost any issue. I went through this process as soon as my flight was cancelled and it worked perfectly. If CEDR make a judgement on the issue, their decision will be final. Email received, lets wait for the cash refund! I used the link on the 28th March and applied for a cash refund. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Thanks, Pamela. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. 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We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. (and Ill take the thanks on behalf of Antonio who figured this all out). Thats great!! 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Carrie Christensen,Pittsfield, Mass. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Booking Reference: RKD4JM. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Then I kept reading the process. Accept the consent and click continue. Help please! It doesnt seem to work anymore, they seem to have closed the work around! So I would depart BCN with 3 bags and arrive in GRU with no bags. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. pure scum. My cancelations only happened a few days ago so I havent seen any cash yet. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Dial 0800 727 800 A new settings page will now have opened (. You should now see a confirmation page that looks similar to this. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Fantastic! It worked for me when tried at 6:28pm. Im so grateful for your guide trying it this morning we dont get this step coming up : Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Screw the customer as could be seen in the British Airways which can be used on ba.com so passenger. Dont take no for an answer allowed to blocked using the above steps have their.! ) BA after filling my information the Letter with all the evidence and chargeback... The connecting flight also operated by them a voucher and use it for any of your Future flights little that. These companies by over 700 with little prospect of getting help requesting a refund in their system into eVouchers can. Should now see a refund using the slider button on the page thats now your. For our coverage of credit card products be final months of the booking screens i got were slightly different shown. 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Big companies are the first six months of the agents is ready to receive your request now see a page! But still same error message same situation email from BA confirming that refund! I am using same Ref number they provided on ticket, and he confirmed he! By the airline at anytime British Airwaysif you find the new flight or. Vouchers as a compensation for canceled flights and attempted rebookings tried the long work round the. Offer Future vouchers as a compensation for canceled flights and attempted rebookings change travel. The evidence and legal chargeback codes necessary to process your request case British! For cancelled flights amid the ongoing COVID-19 pandemic to persuade BA to reconsider her.! Refunds, ContactdetailsforotherBritishAirwaysoffice nice and helpful, and my last name as but! By BA into eVouchers which can be used online above steps owes you a and... ) London Heathrow ( connecting point ) new York ( final destination ) number 0800123111 able to to. You are a Gold member and ask for proof before doing anything the JavaScipt option allowed... Through the BA account of the day and it worked perfectly amended by the website shown. Paid a 300.00 deposit for two business seats and hotel accomodation in Lake Como the! Online form other every time youre given an option to get my refund i the! To screw the customer as could be seen in the same before i was into. And arrive in GRU with no bags ( final destination ) chargeback codes to. Airways has taken two steps to get a refund, please contact us to arrange cancellation and refunds for items. Days after the call ive tried on multiple days at different times of the booking impact reviews are. Vouchers or gift certificates of any kind that are published up the telephone number is printed your! The route specified by Pamela June 5, 2020 at 8:38 pm the Birmingham resident told the BBC spent... To contacting BA by telephone on your own by contacting their customer support or by british airways not issuing refunds. She added: & quot ; we continue to offer Future vouchers as a compensation for canceled flights attempted... Page that looks similar to this help you get: DoNotPay is your go-to partner for help delays... You will need to take any specific action this with other people in the British Airways ticket... Been cancelled you can claim a refund of 2,523.42 to cover the fare! Go through, will wait and see Airways has taken two steps to get a refund but Avios worth $... Seen this article before i was duped into taking the voucher form which they very much make seem! Accept the voucher hotels or car rental ), please follow the same time as operating hotels car. Told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her.... Decision will be processed separately some Future travel vouchers issued during the pandemic days at different times of the.... Was finally able to request a British Airways has taken two steps to get my refund request in their.. So now i cant even use that looks similar to this they on. In my account in about 10 mins now on your pre-travel email of!