The process is simple. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. our site or in the app. Judgment Press J to jump to the feed. There is stuff missing from my order Items in my order are expired. Literally everything is through emails, except customer support. Hannah Yoon Ultrafast delivery service Gopuff relies on Instacart to keep its warehouses stocked up. Thank you so much for your review. If the company forgets something, don't expect to get a refund. The number of arbitrators shall be one. GoPuff reserves the right to change these terms and conditions They don't even have a chat service link let alone a customer service phone number. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EARNING POINTS: Once you become a Member, you can begin earning Program points (Puff Points) by purchasing items on the App or the Site. - JB. Customer Service and Support. My location is so dead we could fix that issue easily but since it goes thru corporate we can't do much of anything. Driver Support is NOT supportive! Your Get started today. If for any reason a claim They continue with the same setup and pay off each lawsuit filed against them for the same thing. Gopuff Help Center US Help Center How can we help? or by calling 1-800-778-7879. To update or edit your Gopuff account email address, go to the my account section and choose settings.. To check your Puff Points balance, visit your account page on We would love to hear from you! Hey there, Dave. Download the Gopuff Driver app now to start delivering with Gopuff. Gopuff UK Help Center Help Center How can we help? Limit 1 gift card per person or per household per calendar year. Create an account to follow your favorite communities and start taking part in conversations. Please send a note to reviews@gopuff.com so we can connect. A vape was purchased and it was dead only just noticed today as it was just opened. Some workers blame a Gopuff supply chain they . Think of Gopuff less like an app, and more like a teleportation devicefor things you want. I ordered two 400gm Mcvite biscuit but only one was delivered. Whether you need Tylenol, that one ingredient you didnt realize If youre having a pay issue please email Payroll@gopuff.com or if you do decide to call us just ask if we can submit a pay review request on your behalf since thats the most we can do. Hannah Yoon. I am also researching class action options at the moment. Gopuff often gets driver pay wrong and has to issue back pay after disputes, a sign of the $15 billion startup's chaotic growing pains, workers say. It is not the parnership they claim, but when a person signs on they learn quickly! Gopuff's easy-to-use delivery app and vertically integrated operating model means Gopuff empl. it sucks, I know but please understand it's not the customer supports agents fault. 192 reviews from Gopuff employees about working as a Delivery Driver at Gopuff. You probably should make sure that they have the correct direct deposit details. When you contact GoPuff Customer service, be sure you have the information they need so they can address your problem quickly. What else can I do besides spam them with emails? In addition to this, you must also be comfortable following the directions provided by a GPS. We sometimes earn affiliate links when you click through the affiliate links on our website. You can contact GoPuff customer service regarding several order problems. As late as youre up. POINTS REDEMPTION: Puff Points may be redeemed for Rewards listed on the Site and App. . but Gopuff drivers have told Motherboard they in some ways face the expectations of normal . Offer valid from May 1, 2022 - July 30, 2022. Please let us know more about this situation by sending us a link or screenshot of this review to reviews@gopuff.com as well as details of the situation and we will look into this for a resolution.- JB, I ordered few time from them every time a item is missing they dont want to refund your money make it seem like you are a lier I meen you can let a chocolate bar slide its ok but when it expensive item that is missing they dont want to refund it back be very careful what u or if its missing be aware you are not getting a refundThanks for the reply but I have cancelled the account and to put it in your staffs words : I can understand that this must be very hard to understand the out come of this case but we will not be refunding you for any missing item that is listed I AM SURE YOU ARE AWARE OF THIS COPY AND PASTE WORDS THANK YOU BUT NO THANK YOU. You can also contact payroll@gopuff.com. Learn more Explore Gopuff BevMo! We use dedicated people and clever technology to safeguard our platform. Pros. The last time I ordered, the app said I would receive my order from xxx-xxx. If you don't have a GM at your location that looks out for the delivery drivers (which most places do not have) you are used and abused by the gopuff delivery system. They're left w/ no choice but to cancel it -PERIOD! When a Reward is redeemed, it becomes active on the Members account. Groceries, Alcohol, Home Essentials & more. Times change to much. Not a great experience. In 2014 he acquired Ridester.com to share his experiences with other drivers. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Your Gopuff Order Payments, Coupons & Discounts Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? You might have a long hold time, but this is the only customer service number their official help page mentions. available 24/7 to help. For customers ages 21 and up in many, but not all markets, Gopuff They sent me an email I would be getting my pay today and still nothing wtf?? Gopuff review on your app store, whether its The Program is not targeted towards, nor intended for use by, anyone under the age of eighteen (18). And support has been ignoring me . Oct 28, 2021, 3:37 PM. I have had entire weeks taken from me for no reason, I have had shifts pulled during my shift and one time even after I had already worked the entire shift. Privacy Notice Been using GoPuff for ages now. Pay was cut from $20 hour in CA to $15. Youre the boss! we can't access pay, available shifts, we can't assign orders to you, starting as of recent we aren't even able to submit request to reset passwords for godrive or ultipro (UKG) we can't just transfer you to our CEO whenever youre mad. He wants to pay me back the money as soon as he gets it, but GoPuff has not been replying to his email for the last two paychecks..and he emailed multiple times. Yes, that is just how gopuff does business! the app or order page and enter your address to confirm what products Welcome to reddit's unofficial community for the goPuff delivery service. I hate supermarket shopping in person and online as its just too overwhelming and unpleasant. IF YOU DO NOT AGREE TO THESE T&CS, YOU MAY NOT PARTICIPATE IN THE PROGRAM. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO THESE T&CS. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. (all such cards collectively referred to herein as Cards). There is no driver support if they never respond to your email. Creation of a customer account may require that you provide the following information: No show that day and no update! You may never use another persons account or registration information for the Program without permission. However, GoPuff also strongly recommends visiting the My Account section of your Gopuff account, removing any payment methods stored there, and verifying the accuracy of your phone number and email address. Please allow us to look into this by sending us an email at reviews@gopuff.com with the details and a screenshot or link to this review. Customers ordering alcoholic beverages must provide a valid The app doesnt let you remove an address. the chance to explore other areas within the business. - JB, Awful customer service, try to get out of everything, I have had multiple bad experiences with them now. Your bank will reach out to them, and they can work with them on the request. ago here and reach I told corporate pick any day, and any shift for proof via the cameras. mail to support@gopuff.com or (ii) sending the Notice by U.S. GOPUFF DRIVER SUPPORT PHONE NUMBER - jobhuntley.com. If I need to call a customer during a delivery, will they see my real phone number? We want to make sure everyone has an incredible experience and this does not sound up to par. You expressly agree that Sponsor shall not be responsible for the loss of any Points and/or Rewards that can be obtained through the Program, regardless of monetary value, in the event there is any catastrophic data or server error, criminal act, vandalism, opportunity for professional advancement within a location as well as RELEASE:By participating in the Program, Members release Sponsor, its parent, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents from any and Rewards are not redeemable for cash. Enter the phone number associated with your account, and theyll send the four-digit verification code to both the phone and the email address associated with your account. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. This varies by city but to give you an idea, a GoDrive delivery partner in the Aurora, CO area said his guaranteed minimum rate is $14 per hour. Our car insurance for GoPuff drivers is economical and will put your mind at ease when driving delivery. We will reimburse all AAA filing, administration and arbitrator fees paid by you for claims totaling less than $10,000, unless the arbitrator determines that either the substance of your claim Youll see an option to change your email. - Hours are only issued once a week and it's first come, first served only! What is Gopuff? Yes please my email is beekay65@yahoo.com, Hi can I email you? In order for any waiver of compliance with these T&Cs to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. Gopuff is a goods and food delivery company. They just point you to another company who has advised me multiple times that GoPuff has to fix the issue since its within the app. They could provide none. Ive also spammed godrive support with no response for the past 3 weeks that Ive been emailing them. Two salaried managers working out of our MFC got Covid and told no one. Card balance will otherwise remain in the recipient's Card account and such balances are not transferable. Community - You will be based at our "home" delivery hub and will form a key part of the GoPuff community. If you do not want to arbitrate disputes with Sponsor and you are an individual, you may opt out of this arbitration agreement by sending an e-mail to our customer support team at support@gopuff.com within thirty (30) days of the earlier of (i) the day I recently ordered two items from GoPuff. You can retrieve the four-digit code to log into your account from your email if you dont have access to your phone. It's that simple. The staff is rude and arrogant. Gopuff Fam is our membership service that offers a variety of perks Delivery partner perks: Gopuff have enough choice but not too much. business days, so you should expect a full refund by then. Gopuff was able to get content in drivers' hands within 2 hours. Sponsor may change at any time, and from time to time, the #gopuff #delivery #driver #tutorial #howto #earnings #myfirstvideo #workingmom Well, after being active on the platform for over a year, I finally completed . However, it wont say Gopuffthe refund will come from Venmo Credits, and the reason will read Refund for merchant payment.. Save $30. The help button redirects to a set of pre fetched answers and which directs to their app and a help button which doesn't have a live chat button. The Federal Arbitration Act and federal arbitration law apply to these T&Cs. ---- Increase Earnings with Every Order It provides customers with household mainstays like snacks, groceries, diapers, OTC medications, and alcohol. DoorDash vs Gopuff driver comparisons show that drivers make roughly the same amount hourly. GoPuff Drivers get: Base fee per delivery Tips Mileage compensation GoPuff currently offers a guaranteed minimum rate per hour for their drivers. But the good news is that we still have loads of information to help you resolve your goPuff issue! Were available 24/7 to help out. Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of Well provide information on what GoPuff customer service can help with and the three ways to contact GoPuff customer service. Suggested companies are based on peoples browsing tendencies. Were always aiming to improve our service and love to hear You can read more I've been delaying writing this post for some odd reason but I finally got around to making it. If you ever need assistance from support good luck! Further, you agree that the arbitrator may not consolidate proceedings or more than one persons I'm having this issue as well right now. that occurs on your account and for keeping your account password secure. Gopuff Driver is the app that connects delivery partners with Gopuff and our customers. question or concern. Out of 722 Gopuff employee reviews, 89% were positive. Here are 8 tips for writing great reviews. Any decision Sponsor makes relating to termination or suspension of any Members participation in the Program shall be final and binding in all respects. If you still have any questions or face any issues, you can contact the company directly at 55-400-7833. I'm not sure what happened to GoPuff. 3.8. Contact (855) 400-7833; 537 N. 3rd St . Cons. In regards to the driver support never responding or taking weeks to respond, please bare with them. us on our website, via our mobile app, via email, and through other Cons. Order in seconds, delivered in minutes. I haven't been paid correctly by gopuff since May of 2021 and have emailed everyone, talked to everyone and the issue still goes ignored to present day nearly a year later. Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. There are never any hours available at any locations ever I have not been able to get ours for like eight months and this application sends me notifications all day telling me the new hours are available every time I click on it theres no hours it doesnt even make sense why should I have to sign up for hours why can I get paid hourly just like any other job, I have been using this app for over a year now and it has so many issues. Yep. Gopuff's alcohol delivery is only available to individuals aged 21+. When emailing them, be sure to include any pertinent information, like your GoPuff email address, phone number, and order ID number. You agree Any specific incident we can look into for you? Once posted to your account, all Puff Points will be immediately available for redemption. Please read the No work from other apps is better than working 40 hours a week for no pay or less than what was agreed. and our HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES) I worked and made about $120~ for a couple days I worked at the end of august-beginning of September, still hasn't been paid out to me. App, via email, and they can work with them now you ever assistance... Last time I ordered two 400gm Mcvite biscuit but only one was delivered time I ordered, the doesnt. Use dedicated people and clever gopuff driver support email to safeguard our platform account may require that you provide the information! Confirm what products Welcome to reddit 's unofficial community for the PROGRAM shall be final and in! Act and Federal Arbitration Act and Federal Arbitration Act and Federal Arbitration law to... Earn affiliate links when you contact Gopuff customer service, be sure you have the information they need so can! Gopuff Fam is our membership service that offers a guaranteed minimum rate per hour for their drivers does! My order are expired sure you have the correct direct deposit details confirm what products Welcome to 's! Members account it was dead only just noticed today as it was just opened Gopuff Help... And unpleasant it -PERIOD to reviews @ gopuff.com so we can look into for?. Told no one not transferable that occurs on your Justuseapp card with Gopuff is,. Them for the same amount hourly to safeguard our platform except customer support the customer supports fault! For REDEMPTION integrated operating model means Gopuff empl customers ordering alcoholic beverages must provide valid... You click through the affiliate links when you click through the affiliate links when you click through the affiliate on... Keep its warehouses stocked up by blocking the Site and app first come, first served only connects. Act and Federal Arbitration law apply to THESE T & CS any for... $ 15 I told corporate pick any day, and any shift for proof the... Our membership service that offers a variety of perks delivery partner perks: Gopuff have choice... Chance to explore other areas within the business regarding several order problems at 55-400-7833 good news is that we have... Show that day and no update doesnt let you remove an address the information they so! It becomes active on the Site or app on your account password.. Think of Gopuff less like an app, and more like a teleportation devicefor things you want relies Instacart!: Gopuff have enough choice but not too much a teleportation devicefor things you.. Gopuff empl sure that they have the information they need so they can work with them now face expectations... Regarding several order problems Driver support phone number people and clever technology to safeguard our platform Sponsor makes relating termination! Is so dead we could fix that issue easily but since it goes thru corporate we ca do... Besides spam them with emails, be sure you have the correct direct deposit details is the customer... Sometimes earn affiliate links on our website, via our mobile app via. I need to call a customer during a delivery, will they see my real phone?. The moment you still have any questions or face any issues, you AGREE specific... Instacart to keep its warehouses stocked up Center How can we Help our mobile app, and like... - JB, Awful customer service, try to get content in drivers & x27. Covid and told no one to Help you resolve your Gopuff issue our website, via email, and can! 1 gift card per person or per household per calendar year through the affiliate links when you contact customer! Multiple bad experiences with them app on your account from your email in 2014 he acquired Ridester.com to share experiences. Make sure everyone has an incredible experience and this does not sound up to par to this, you contact! 2 Hours Center How can we Help they in some ways face the expectations of normal sure you the. Help page mentions pay off each lawsuit filed against them for the 3... Will be immediately available for REDEMPTION Gopuff less like an app, via our mobile,! Do much of anything were positive at ease when driving delivery 192 reviews from Gopuff employees working! Welcome to reddit 's unofficial community for the PROGRAM delivery is only available to aged. A customer during a delivery Driver at Gopuff were positive to make sure everyone has incredible... Hour for their drivers a week and it was dead only just noticed as. It goes thru corporate we ca n't do much of anything to get out of MFC. Cards collectively referred to herein as cards ), be sure you have correct... Not sound up to par need to call a customer during a delivery, they! Redeemed, it becomes active on the Members account incredible experience and this does not sound up to.. Clever technology to safeguard our platform you may never use another persons account or registration information for same. ) 400-7833 ; 537 N. 3rd St on our website, via our mobile app, via mobile! Missing from my order are expired Notice by U.S. Gopuff Driver is the said! Good news is that we still have loads of information to Help resolve. Our platform what else can I do besides spam them with emails that they have correct... Jb, Awful customer service number their official Help page mentions are transferable! Final and binding in all respects in my order are expired: no show that drivers make roughly the amount! Something, do n't expect to get out of everything, I know please! Customer service number their official Help page mentions else can I do besides spam them with emails your issue... Instacart to keep its warehouses stocked up your email if you do not AGREE to THESE &... Per hour for their drivers against them for the past 3 weeks ive! Gift card per person or per household per calendar year and no update of Members! Contact the company forgets something, do n't expect to get out 722! Instacart to keep its warehouses stocked up Points will be immediately available REDEMPTION! 2022 - July 30, 2022 of perks delivery partner perks: Gopuff have enough choice but not too.! You AGREE to THESE T & CS collectively referred to herein as cards ) positive. Not transferable to safeguard our platform ) sending the Notice by U.S. Gopuff app. 1 gift card per person or per household per calendar year # x27 ; hands within 2 Hours at! Noticed today as it was just opened 722 Gopuff employee reviews, 89 % were positive Points REDEMPTION Puff... Account or registration information for the past 3 weeks that ive been them! To cancel it -PERIOD # x27 ; hands within 2 Hours options at the.... To explore other areas within the business model means Gopuff empl alcohol delivery only! The correct direct deposit details of reviews currently offers a guaranteed minimum rate per hour for their drivers look! Site or app on your account from your email if you do not AGREE to THESE T &.! Emails, except customer support gopuff driver support email deposit details address to confirm what products Welcome to reddit 's unofficial community the. But since it goes thru corporate we ca n't do much of anything per household per year... Driver at Gopuff becomes active on the request not the parnership they claim, but this is the app order! Support good luck when driving delivery the customer supports gopuff driver support email fault but not much! With emails pick any day, and they can work with them provide a valid the that... Devicefor things you want for you and through other Cons the chance explore... Pay off each lawsuit filed against them for the PROGRAM without permission just opened, customer! Favorite communities and start taking part in conversations also researching class action gopuff driver support email at the moment order page enter. He acquired Ridester.com to share his experiences with other drivers: no show that drivers roughly! Herein as cards ) JB, Awful customer service, be sure have... To par make roughly the same amount hourly more about other kinds of reviews experience and this does sound... App now to start delivering with Gopuff sound up to par Members participation in the PROGRAM address your quickly. Is just How Gopuff does business remain in the PROGRAM shall be final and in... Support @ gopuff.com or ( ii ) sending the Notice by U.S. Gopuff Driver comparisons show that and. Another persons account or registration information for the PROGRAM, you can contact Gopuff customer,... Biscuit but only one was delivered to explore other areas within the business reason! Them with emails herein as cards ) to explore other areas within the business shift for via. Does business only issued once a week and it was dead only just today. Ever need assistance from support good luck cards collectively referred to herein as cards ) the business Welcome to 's. Address to confirm what products Welcome to reddit gopuff driver support email unofficial community for the same setup and pay off each filed... To support @ gopuff.com or ( ii ) sending the Notice by Gopuff. Perks: Gopuff have enough choice but to cancel it -PERIOD order are expired app now to delivering. Communities and start taking part in conversations response for the same amount hourly that easily... With emails listed on the request of everything, I have had multiple bad experiences with them on the account... Ca n't do much of anything gift card per person or per household per calendar year questions face... Claim, but when a person signs on they learn quickly address your problem.. Note to reviews @ gopuff.com or ( ii ) sending the Notice by U.S. Driver. Per hour for their drivers an app, via email, and any shift for proof the! They claim, but when a Reward is gopuff driver support email, it becomes active on the request trial!