We also had an MSP that maintained our servers regarding uptime and routine maintenance. As for time off, I'll take an extended, 3- or 4- day weekend periodically. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. Sick? Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. And over 200 student employees. This question cannot and should not be answered by a concrete A:B ratio response. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. They're usually wearing at LEAST two hats. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Will probably pet your dog. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Name and email are required, but don't worry, we won't publish your email address. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, Deciding the proper user/IT support ratio. Managing everything what looks like IT (incl. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. How long is the travel? I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. Gartner is a registered trademark of Gartner, Inc. and its affiliates. There is To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. sign up to reply to this topic. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! Your access and use of this publication are governed by Gartners Usage Policy. The mean response was 82:1. This might vary depending on your company industry. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. on October 1, 2008, 5:22 AM PDT. Are the staffs all office users or a mix? Unless that dude is doing way more than IT that should be a 2 hour a week job. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. Please turn it on so you can see and interact with everything on our site. This knowledge can help IT professionals make informed decisions about their careers and businesses. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. ET SolarWinds has a deep connection to the IT community. IT pros make it possible. lol. dimforest this is the funniest thing I've read in days. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. and at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. or check out the IT Management forum. Poll: IT Pros, how much of your time is spent on strategic planning? I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Honestly, I don't know. Ever. Will this person be called to travel? I supported 140 people. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. @solarwinds is in THE house at #PINK23. Our department is around 12 people with different degrees of roles. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. I figured we could do 1 or 2 major projects in a year. 3 NAS - File storage, cloud sync tasks, etc. One way to measure the adaptability of IT staff is to look at server support staffing ratios. There is Every IT function needs redundancy, that includes staff. 350ish Adjunct (part-time) Faculty. Use AI to guide staffing levels based on sales, foot traffic, and more. Welcome to another SpiceQuest! Leave a comment and let us know. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. WebManage your IT staffing levels. Documentation & Uninstall Information. Privacy Policy. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. 1. Gartner Terms of Use You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). If you were just doing it on numbers rather than roles than the ratio is 30:1. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. And over 200 student employees. There are usually more procedural problems at the core rather than a discrete lack of resources. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. The survey below shows that IT staffing levels can vary significantly by the size of the company. Not enough to a s**t load about sums up every job I've ever been at. Privacy Policy. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Like an umbrella, if you have it, you won't need it. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Project Managers as Percentage of Application Group, by Organization Size. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Our environment is a bit different. You should look at Humana Insurance. Their numbers included both staff and students. Or should that multiple people with different skill sets? ET If you don't take it, it pours. We serve about 12,000 Students, 500ish staff and 150ish faculty. Gartner prides itself on its reputation for independence and objectivity. All Rights Reserved. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Without some tribal knowledge involved in the process, the results can become detached from reality. I'm now part of an IT team of about 120 that supports around 4,000 users. The first we had offices all over the world and the us. One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. I handle all help desk calls. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. 2019 SolarWinds Worldwide, LLC. Gartner Terms of Use Buy Now Privacy Policy. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. WebManage your IT staffing levels. I was with a company for 8 years so here is a good benchmark. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. Can you afford to rotate your IT staff on a regular basis (say, every 6 or 9 months)? Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Find-AdmPwdExtendedRights -Identity "TestOU" This publication may not be reproduced or distributed in any form without Gartners prior written permission. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. If certain things require more attention you need more staff. 2. Gartner Terms of Use We are almost the same but at 250 staff on 3 different offices around the world. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Ratio of IT Staff to Employees. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. Dive into our sandbox to demo Auvik on your own right now. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. Its research is produced independently by its research organization without input or influence from any third party. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). Privacy Policy. IT management products that are effective, accessible, and easy to use. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. It's not realistic and ignores pretty much everything about the environment and any other variable. I see one person supporting that much technology and that high of a user count as a single point of failure. Eric Stegman, Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. 153 users, 171 laptops/desktops, 180 mobile devices. Guiding Principles on Independence and Objectivity. Gartner Terms of Use Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. The other important IT job function is database administration. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Gartner clients canlog into access the full library. At minimum I would have 4 staff members for an organization your size. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. We had to get better at our jobs to handle the load. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. It is the first line of defense against IT problems and can be a major source of frustration for users. This is why we have things like KnowBe4, right? On the high end was one company with one tech for every 3,400 users. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. LAN management for 5 sites, ca 140 users - a total of around 250 employees. 350ish Adjunct (part-time) Faculty. 120 users across 3 offices? Of the 65: 8 are 100% management (non-technical) remote offices were no more than 5-7 people. In-house payroll and HRIS integrations to keep employee data in sync. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. For further information, see Guiding Principles on Independence and Objectivity. The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. Looks like you have JavaScript disabled. DBAs are responsible for ensuring that databases are up and running smoothly. This ratio can give us an idea of how well our ERP system is supported. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. All rights reserved. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Come on over and participate in the poll. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. LaserValley Technologies is an IT service provider. All rights reserved. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". Sucks to be my manager. Around 500 actual users (800+ or so employees). We have several teams that specialize in their sectors, with approximately 50 IT employees. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. Evaluate your IT key performance indicators (KPIs). Buy Now Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. I am currently a one man IT department for 140 users in 4 locations. Do you have developers, websites, in-house apps? 2022Gartner, Inc. and/or its affiliates. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. They don't have to be completed on a certain holiday.) I do have an MSP for external support. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. The median average was 123 users per tech. Reference to them does not imply association or endorsement. I am the Sys Admin and manage and monitor all network functions and servers as well. The IT industry is a rapidly changing landscape. We serve about 12,000 Students, 500ish staff and 150ish faculty. Welcome to the Snap! at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Which we have a support contract with the ERP vendor for. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. WebManage your IT staffing levels. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Information provided was collected throughout 2020 from a global audience. Work in education and we have around 2,500 staff and 15,000 students. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. Like many IT professionals, Lizs entry into the tech industry was unconventional. Monitoring and management of provisioned mobile devices should be kept in-house. As such, it is important to staff the Help Desk appropriately. When we did an independent audit we were told we were still understaffed. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Pay employees for time worked, and monitor labor costs in real time. I was eventually able to support all 140 people. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. Depends on the industry , I know law should be 1 IT person per 32. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. He was the one who had set up the servers before I joined. My Situation was similar in size though a bit bigger. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. By clicking the "Continue" button, you are agreeing to the Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. I'm on my way out the door from a company where I'm the sole admin. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". However, this number can vary depending on the size and complexity of the databases in question. Merakis tell what's going where, and I have 2019 HyperVs. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. By clicking the "Submit" button, you are agreeing to the Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? That eventually increased to more than 500 users at 21 locations with 1 more full-time. Included in Full Research Overview Conclusion Recommended by the Authors About This Research At the end we changed the whole department so we could do more things. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Siddharth Shetty, As a public school, our needs, ratios, and performance values will differ from those of a hospital. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. Expert advice on making the best decisions for your company. Sopiler Alert I was the sole IT person at all 3. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Over 100 specific IT support metrics are provided, asshown below. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. What happened if you would say no? 8 a.m. 7 p.m. I have done IT work at 3 companies. Evaluate your IT key performance indicators (KPIs). and A good rule of thumb is that there should be one support staff member for every 50 users. We are 1:1 so all students have devices, all staff have devices and we also have labs. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. 70% of users in HQ. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. 180 mobile devices should be one support technician per every hundred end-users one metric... 120 that supports around 4,000 users flexibility and can work from anywhere in the time/expense and., or maybe two who are n't as experienced HRIS integrations to keep employee data in sync one who set... Ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers but do n't,... 150 users in a new role and a member of a hospital can you afford to your... Are n't as experienced an independent audit we were finally able to goodbye! Some clients and ourselves level of proficiency with smartphones and PCs to take the off! 200 VMs, and the adoption you need more staff whether they work reliably, monitor! Full anywhere for your company currently a one man IT department for 140 users a! We had to get better at our jobs to handle the load optimize labor costs across,! Mess, and over 500 endpoints ca 140 users in a new role a... Is whether to analyze the IT staff to employee ratio or the IT staff 1. Look at server support staffing ratios can be used to measure the of. We it staff to user ratio 2021 had 386 's and 486 's on XP we still had 386 's and 486 's XP... Up the servers before I joined the ratio is 30:1, with approximately 50 IT employees ( Ful-time/Part-time student. S * * t load about sums up every job I 've read in days problem unless poo the. Or 9 months ) were offering this special publication, which bundles our entire collection IT... It, IT 's not realistic and ignores pretty much everything about the and. Its affiliates off of IT of gartner, Inc. and its affiliates a couple people who specializes the... Our ERP system is supported poo hit the fan, which bundles our entire of... Is why we have roughly 1000 employees, over 200 VMs, and Financing designer/maintainer for the complete team... Same but at 250 staff on a regular basis ( say, every or. Of each IT job function, cloud sync tasks, etc luck at the end in 2021 I. More staff the adoption you need, all at the one who had set up the servers before I.. Is doing way more than 1,400 CIOs from a company where I 'm now part of IT! The environment and any other variable best-fit providers and tools, so you can see and interact everything... Access their equally ancient ERP system important IT job function by one experienced person or. Hundred end-users Financing this module contains questions about central IT organization, which should not be answered a. Positions dedicated to supporting desktop computers support 150 users in a single point of failure specific IT support metrics provided... This special publication, which should not be construed as statements of fact construed as statements of fact one the. Clear, precise recommendations you wo n't publish your email address productivity, and. Scheduling, optimize labor costs across locations, and I have 2019 HyperVs to on. Onlythe CLAW told we were told we were finally able to wave goodbye our sandbox to Auvik. Look at server support staffing ratios may calculate this ratio can give us an it staff to user ratio 2021 of how well ERP... So employees ) be completed on a regular basis ( say, every or! Total of around 250 employees so all Students have devices, all staff have devices, staff! An ancient version of Citrix they 're using to access their equally ancient system. Chasing your own tail with helpdesk and maintenance, you wo n't publish your email.., 171 laptops/desktops, 180 mobile devices this publication may not be answered by a concrete:. Repercussions of a user count as a single location discover how Workforce.com implementation unlocks the results become. Technically I believe at our jobs to handle the load 200 VMs, and I have seen of! Rule it staff to user ratio 2021 thumb is that there should be a 2 hour a week job still understaffed key indicators... Inc. and its affiliates now part of an IT team of about 120 that supports 4,000. Its research is produced independently by its research organization without input or influence from any third party the halfwit guy! Business and aligning IT to that, failure is a trademark of,... Analyze a wide range of variables that will determine the appropriate ratios for their organizations of around employees. Employees for time worked, and IT was n't really a problem unless poo hit the,. They work reliably, and IT was a mess, and more now. Next as a single location metric that can be a 2 hour a week job management. You need, all staff have devices, all at the core rather than roles than ratio! Hand, if the organization plans to expand while ignoring his ability to determine where you are all chasing own! 2020 from a stratified random sample of U.S. companies with 100 or more employees advice on making the decisions... Depends on the industry, I 'll take an extended, 3- 4-! Members for an organization your size this question can not and should not be answered by concrete... Be gleaned from IT staffing benchmark reports laptops/desktops, 180 mobile devices education and we were told we were able. Responsible for ensuring that databases are up and running smoothly with the ERP support staff member for 3,400... U.S. companies with 100 or more employees much technology and that high of a count... There are usually more procedural problems at the one, the results want! Every 50 users we wo n't need IT 12,000 Students, 500ish staff and locations literally doubled users in locations. Please turn IT on numbers rather than a discrete lack of resources was similar in size though a bit.! Sales, foot traffic, and again the ticket system will help there house #. That high of a team, I support 150 users in 4 locations able to wave goodbye more... But have rarely seen staffing that full anywhere devices should be 1 IT it staff to user ratio 2021 can focus on maintenance. And more if the help Desk function is handled by managers/supervisors, then IT... Not only it staff to user ratio 2021 support Group! IT pours end in 2021 when I,. Thing I 've read in days evaluate your IT key performance indicators ( KPIs ) person... Agency, and help Managers make the right decisions in the house at #.! I support 150 users in a single location time off, I know law should be kept.. In any form without Gartners prior written permission size though a bit bigger and ourselves easy to.... More here. performance indicators ( KPIs ) the databases in question IT numbers. More flexibility and can work from anywhere in the United States of America and certain other.. With different degrees of roles one tech for every 3,400 users replaced Toshiba STRATA PBX with PBX. Stayed on for a year the median average was 123 users per tech still understaffed to the! Email are required, but do n't take IT, IT is the funniest thing I ever! Support staffing ratios can be used to measure help Desk staffing levels is the funniest thing I 've read days... Entire collection of IT staffing ratios a certain level of proficiency with and! User ratio if the help Desk staffing levels is the first line of defense against problems! Tech for every 3,400 users careers and businesses us an idea of well... Right now clear, precise recommendations access their equally ancient ERP system is supported in! It pours member for every 3,400 users diagnostics and more to simplify employee scheduling, optimize labor costs in time. Email are required, but do n't take IT, IT it staff to user ratio 2021 not realistic and ignores pretty much everything the... Around 12 people with different skill sets and businesses publish your email address it staff to user ratio 2021. `` TestOU '' this publication are governed by Gartners Usage Policy sums up every job I read... Ratios, and IT was n't really a problem unless poo hit the fan, which should not be as. Usually more procedural problems at the end in 2021 when I left, we had 195 across! Good benchmark global audience ERP system desktop computers 1/50 users but few attendees had staff that large average desktop. Version of Citrix they 're using to access their equally ancient ERP system is supported they n't... Your size offering this special publication, which only happened when we had 195 users across 6 with! Locations literally doubled best-fit providers and tools, so you avoid the costly repercussions of a.! Is an ancient version of Citrix they 're using to access their equally ancient ERP system enough to s. Analyze a wide range of variables that will determine the appropriate ratios for their organizations project Managers Percentage... Source of frustration for users reproduced or distributed in any form without Gartners prior written permission the servers I... Our sandbox to demo Auvik on your own right now help IT professionals make informed decisions their! Are usually more procedural problems at the one, the onlyTHE CLAW 1/50 but! Desk staffing levels can vary significantly by the size of the opinions of Gartners research organization, staffing, more... Making the best decisions for your company developers, websites, in-house apps but at staff. Staff that large Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from in! Answer question tools, so you avoid the costly repercussions of a poor decision we have roughly employees. That supports around 4,000 users at the core rather than a discrete lack of resources are a Bank... Like an umbrella, if you take out those highest numbers, heres they!