If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. This right applies, without limitation, to any previously incurred medical or other on-board charge. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Suspended Sailings - Refund Request. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. MSC Cruises: 60 to 90 days. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. It's almost like clockwork. Norwegian Cruise Line. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Cruise Cancelled by Norwegian. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). 1. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. Group passenger policies may differ. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. We are not responsible for pre-assigned seating prior to flight departures for any reason. You will not be entitled to any compensation. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. The balance due date will be shown on the confirmation invoice. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. . This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. Holland America: Approximately 60 days. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Some of the services which make up your holiday are provided by independent suppliers. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. (3) COVID-19 Policies and Procedures. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. Requests for refunds please email meareservations@ncl.com. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. To find out more, please. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Most changes to confirmed bookings will be insignificant and we have the right to make these. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. We make no warranty or representation as to the time or route any particular transfer will take. For further details, refer to our refund and cancellation policy at www.ncl.com. The cost of the transfers is payable with the balance of the cruise cost. We will notify you as soon as practicable should this situation occur. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Refund processing time is about 3 to 4 weeks. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Providing the application is accepted, you will be provided with approval via the website. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Transfers may be cancelled without charge prior to balance due date. These can be viewed on the airline's website. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Visa requirements may change. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Flight details should be provided when booking your transfer. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Norwegian Cruise Line: 90 days (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. a. (4) It is your responsibility to obtain ESTA approval or a US visa if required. No compensation is payable for insignificant changes. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. For further details, refer to our refund and cancellation policy at www.ncl.com. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. Partial refunds are not allowed. These fees are at all times non-refundable. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). We strongly recommend you have appropriate travel insurance to protect you against such liabilities. Full cancellation charges will then apply. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Celebrity Cruises: 30 business days. Requests for refunds must be submitted in writing to Norwegian Cruise Line. You must be physically and mentally capable of undertaking the holiday. References to "departure" mean the start date of your holiday arrangements. If the actual cost is less than the amount paid, the difference will be refunded. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. Our Services are owned and operated by Norwegian Cruise Line. Where an insignificant change is made before departure, we will notify you in writing. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). Crystal Cruises: Up to 90 days. Flight inclusive bookings, you will be available approximately two weeks before.. Mentally capable of undertaking the holiday also available from the National travel health Network and Centre www.travelhealthpro.org.uk and our! 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