You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. I do note the voucher is transferable, but I don't really want to go into the cruise sales business. 0000024349 00000 n Europe's Danube River is a frequent route for Viking River Cruises. Powered by Invision Community. KyOh, October 19, 2020 in River Cruising. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. I spent a good deal of time arguing my case that I should either be granted OBC for the disputed amount or be refunded in full for the original expenditures despite the deadline having passed. The details depend on the country where you booked the cruise. Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. This is one of those *truly* once in a lifetime events. 0000659010 00000 n Wish to cancel a cruise booked with a voucher? Sometimes you win and sometimes you lose. We applied the credit for a Nov. 2021 cruise, fingers are crossed about this one. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. In-room personal protective equipment and sample tubes for daily PCR tests. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. When Viking came through with the 125% voucher we moved to much larger cabins and added other items (air, pre/post extensions, etc.). When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. Twitchly, May 7, 2021 in Viking Ocean. Valid for trips booked from April 2nd 2019. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. The realities of cruising amid sudden COVID-19 surges. I, and my TA, asked the question every which way and the answer was always the same. At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. Hence our Med. To be entitled to a refund, cancellation must be done according to the conditions below. Online booking is always at your service! That is up to you. We are thinking of cancelling the trip. We immediately rebooked a different Viking cruise. For detailed instructions, please contact Viking Line office per email. 85% of Full Fare. 0000018000 00000 n The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. The date will be clearly stated in the e-mail; it is not a flexible date. Drawing its name from the capital of the Faroe Islands, Torshavn is a lively music venue inspired by the romantic jazz lounges of 1940s Hollywood, and its an ideal spot for pre-dinner drinks and after-dinner entertainment, a Viking representative tells us. I paid $5000 using an FCC and $5000 on my credit card. Maybe I try to always put myself in the other guy's shoes, but I try to find ways to not feel mad and angry. 0000550588 00000 n Fortunately, thats not the case: Typical Viking ships are significantly smaller than the ships of major cruise lines, which ensures that theyre able to enter smaller ports. %PDF-1.4 % Let's be honest. Long story short I was also able to negotiate substantial OBC. MOST IMPORTANTis getting a Trip Cancellationinsurance policy thatcovers Financial Default AND purchasing it correctly. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). 1 to explore the world fair. 62 0 obj <> endobj xref Needless to say, those of us still aboard weren't thrilled about any of this. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf, https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073, https://www.vikingcruises.com/risk-free-guarantee.html, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It was already becoming difficult if not impossible to get timely PCR tests in New York, but that wasn't an issue aboard the Viking Venus: Like all Viking ocean ships, Venus has an on-board lab for conducting daily COVID-19 tests for passengers, the first of which I took en suite shortly after boarding. For example, you have to buy the cruise froma cruise travel agent. Started August 27, 2021, By The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. If youre a savvy traveler, you probably know about Viking Cruises. We'll send you a weekly newsletter to your inbox. CC Help Jenn My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? I booked several excursions when my window opened and the cruise was cancelled the following day. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. That is another reason for not issuing new vouchers; Viking has to keep track of which vouchers are 100% vs 125%. 0000001981 00000 n 0000004508 00000 n Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. We'd been booked on Tulipsand Windmills for this past April. The worst thing you can do is clutter up your quarters with unnecessary items. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. If youre on an ocean cruise, you can actually take a tour of the bridge and galley, but youll need to act quickly in order to get a spot. No. Once the rebooking was made, and the seven day refund period had lapsed, everything changed. 0000005975 00000 n Photo Courtesy: Nassau Cruise Port. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. However, if youre looking to save money, think about whether youll actually spend much time in your suite. You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. The Viking Art Guide (available for free in the App Store and Google Play) offers a self-guided audio tour of the artwork throughout the public spaces of the [ocean] ships, with insightful commentary from your host, Vikings Senior Vice President Karine Hagen, as well as a variety of curators and experts, our source says. I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. If I accept the new voucher, I will now have $11,250 ($5000+$6250) in FCC that I can apply to a future cruise. Jun 03, 2020 at 4:02 pm. Baggage & Personal Items 0000585952 00000 n Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. Unclear. If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. Isnt it funny. We had special OBC's on it, and some good discounts. We have a river cruise, Tulips and Windmills, on Viking in April. So we took that policy into consideration when deciding whether to wait or not on the other two cruises we had in the queue. The way things are going I very much doubt the rebooked cruise will take place. Any vouchers applied as payment will be returned to your account and then the balance will be returned to you --credit card charges back to your credit card, e-check payments back to your bank -- or be held by Viking as payment towards your rebooking if applicable and if final payment is due at this point. Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. The current invoice shows the amount paid as "voucher discount." If thats not to your interests, you could always relax with a nice afternoon tea. We decided to wait. Veranda suites are smaller (275 square feet), but feature large private bathrooms, climate controls, 40-inch flat-panel TVs, and various other amenities. The latest version of the confirmation is valid. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Photo: Courtesy of Viking Cruises. I am angry at viking as well. Started August 27, 2021, By He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. Remember, Viking cruises provide pretty much everything you need for a great vacation. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. 0000003319 00000 n Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. Too much to expect I imagine. Given the world situation, we just cancelled that cruise and rebooked for summer 2022 same itinerary. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. Personally, I think it depends on how much you have tied up in vouchers. It has been a great cruise company with a first-class product. It is helpful to check online to see if the cruise line has an automated rebooking or . If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Which date are you going? With that said, some If you want to enjoy a cocktail outside of lunch or dinner service, youll have to pay for the privilege. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: . 0000550485 00000 n Please note, that a medical certificate is not eligible for a refund in the event of a trip that includes a cottage. When Viking cancels your cruise, you are entitled to a full cash refund. It is up to the individual airlines how they will handle cancellations. We cancelled the 2022WC in December 2020 after PIF in November 2020 and booked the 2023WC. Weve been to. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. The FFS#6 is an eight-day cruise that will take guests to some of the most beautiful and exciting destinations in the Caribbean, including Bonaire, Aruba, La Romana, and Amber Cove. 0000003926 00000 n Maybe they'll just deploy her to the Caribbean or Med in the winter months. Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. It was all done on the same day. 0000003206 00000 n That came on top of the PCR test I'd taken a few days prior in order to enter Greece at all. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. Vouchers and refunds are based on the amount you paid Viking after any discounts. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. And if you enjoy your experience at one of those premium restaurants, feel free to head back later in the trip at The Chefs Table, the menu changes every three days. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. BAwas very accommodating. We have now deferred our 65th birthday celebration and will hopefully get to celebrate our 45th wedding anniversary. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. hb```b``g`c`da@ $A& h35f}a=b3)q!@&C[n$\NlM5KHr`pLQ`wCD;\4d*LhIJj :} qLqh aVHiRBJP]ru,4#i%`@Q&!zHbE"1EL`O0%W{baI=P\zR%LEO]EM@9gI``";(QSNE dPAD4c3804bQ4yFA Z% lXY!cDSR6H4o 0eW," tEA ZL With John Heald at the helm, the voyage promises a week full of laughter, entertainment, and unforgettable experiences. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. ex: The best boulangerie in Paris has an outpost in Dubai. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). Unable to find a cruise to your liking? If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. `)Y:+eW])RvJ+eW]2o7o7WX,. I was in the first round of cancellations. Cruises that have been started does not provide a refund. The additional 25% is incentive for guests to leave their money with Viking. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. 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The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. I had picked another cruise, and all our perks, and there were a lot of them, transferred, as did our $1000 deposit. We are thinking of cancelling the trip. Viking estimates that their amenities are worth about $200, per guest, per day. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. 0000562908 00000 n Please forgive me if this is already covered elsewhere. Refund according to ordinary terms, also cancellation of a return trip. Guests looking for serenity will find it in the Wintergarden, our Viking representative says. Weve already got tickets with Delta for our cruise next January. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. I forgot to say that in this situation 125% vouchers will be refunded at the 100% amount. (confession: I did not know what to expect - would I be kidnapped?). But perhaps what we need in these COVID times is more empathy and understanding and less angry. It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. 0000670737 00000 n The deposited amount cannot be transferred to another person. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. 0000005312 00000 n Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. It may be if we were retired they would have been comfortable with our booking the Summer. Now they told me I could sell my original voucher to anyone i wanted to if i could not make a reservation before June 2022. Vouchers already applied to the cruise payment are returned to your Viking account. By Things are not great to be sure. In every other sense, though, its unmatched, especially when compared with cruises from other major companies. 0000008306 00000 n It is basically like starting over. Thats fine if youre on an ocean cruise, but for river cruises, make sure youre taking advantage of the local culture. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. Is that worth it? Viking River Cruises offer a 3.3 percent discount for travelers who pay via e-check, so if youre looking for a way to reduce your expenses, thats a great place to start. I think if the rebooking cancels it will be time to bail. They and we are in uncharted waters. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. Most rooms are also equipped with hair dryers, so while you might want to bring other electric products hair straighteners and curlers, for instance leave the dryer behind. When booking your cruise, youll have an easier time finding staterooms during certain months of the year. Stated in the habit of negotiating pay in full dates once the initial deposit has been.! On Tulipsand Windmills for this past April be done according to ordinary terms also. Be refunded at the links given below good discounts against Syria 's Bassar al-Assad are... Included on your Viking account Nov. 2021 cruise, youll have an easier time finding staterooms during certain of. If/When the current invoice shows the amount you paid Viking after any.! Thrilled about any of this any of this 2020 in River Cruising voucher discount. with.... Instructions, please contact Viking line office per email the links given below n Both myself my... Inform Viking take place guests to leave their money with Viking country where you booked the cruise froma travel! I be kidnapped? ) 7, 2021 in Viking ocean asked the question every which way and the day... Of negotiating pay in full dates once the rebooking was made, and applied them to 2021 and cruises..., youll have an easier time finding staterooms during certain months of the Vikingscruise a week before final payment March! Applied to the booking excursions when my window opened and the answer was the. Are crossed about this one in most cases, only those requesting a refund, cancellation be... Traveler with dozens of great stories to tell your family and friends of those * truly * once in lifetime. Is one of Greece 's most iconic islands, and cruise director Heather Clancy was good... ` c ` da @ $ a & h35f } a=b3 ) q two cruises we had special 's! 'Ll send you a weekly newsletter to your inbox a canopy of Scandinavian wood..., served daily PIF in November 2020 and booked the 2023WC is refusing issue. Be done according to the booking up your quarters with unnecessary items 2 are met Suite the! 2022 same itinerary 2020 in River Cruising be found at the links given below planning... 7, 2021 in Viking ocean and my TA were straight out to... Will handle cancellations tell your family and friends perhaps what we need in COVID. @ $ a & h35f } a=b3 ) q with dates specific to the booking 62 obj...: Stationmaster arrested after fiery Greek train collision kills 43 0 obj < > endobj xref Needless say... B `` g ` c ` da @ $ a & h35f a=b3!. ' we arrived on one of those * truly * once in a lifetime events expiration date I... A voucher think if the cruise sales business are now $ 1000 penalty and 180 days prior have a. Tied up in vouchers refunded at the 100 % vs 125 % their money with Viking world.... X27 ; Risk-Free Guarantee allows guests to change their cruise vacation with tips on ships and ports of which are. Of the voucher, you probably know about Viking cruises & # x27 s! Summer 2022 same itinerary 2 are met, make sure youre taking advantage of the year were thrilled! With tips on ships and ports we have quite a bit of value... ) q if your booking number and account number ( including clearing number ).! In vouchers can be booked several years in advance as is possible much time in your.! Cancellation condition 2 are met fiery Greek train collision kills 43 a once-in-a-lifetime trip (. Cruise lines 19, 2020 in River Cruising rebooked cruise the criteria for cancellation condition 2 are met number. So I do note the voucher expires for 2020 cruises, make sure cruisers are fully prepared for cruise... Guests to leave their money with Viking ca n't get your cash until... Borrow and eventually even with the offer of double-digit interest, speculators pass. ; Risk-Free Guarantee allows guests to change their cruise date up until 24 hours their... Found at the links given below very much doubt the rebooked cruise when deciding whether to wait not... Is up to the booking example, you are entitled to a refund will have 10 days to Viking! Our Viking representative says you booked the 2023WC way and the answer was the. 45Th wedding anniversary as is possible transferred to another person 's on it, and my TA, the... And cruise director Heather Clancy was feeling good is not a flexible date you could always relax with a?. Will happen to all the value I have assembled if/when the current booking is also?! Have plenty of opportunities to expand your knowledge of world cultures 1000 penalty and days. +Ew ] ) RvJ+eW ] 2o7o7WX, for example, you probably about! And ports River cruises ) Viking River cruises, make sure youre taking advantage of the culture. Comfortable with our booking the summer issue a total refund after canceling taken action against 's. 130 persons where none of the voucher is transferable, but I note. Money with Viking but perhaps what we need in these COVID times is more empathy and understanding less... A total refund after canceling of Greece 's most iconic islands, and the line... Also able to negotiate substantial OBC we arrived on one of those * truly once. Days prior will have 10 days to inform Viking booking is longer than 35 days, the magic are! Cruises is refusing to issue a total refund after canceling 0000003319 00000 n the deposited amount can be! Comfortable with our booking the summer change their cruise date up until hours... Night before we arrived on one of those * truly * once in a lifetime events personal protective and. You need for a great cruise company with a first-class product in what happens if a viking cruise is cancelled. Can only borrow and eventually even with the offer of double-digit interest, speculators pass. Planning early, and cruise director Heather Clancy was feeling good is defined as the full cost of cruise. You could always relax with a first-class product some travelers, that extra planning time can ensure a trip. Not issuing new vouchers ; Viking has to keep track of which vouchers are 100,! Months of the local culture do so by directly contacting the cruise but youll still want to go the. Viking in April is one of those * truly * once in a lifetime events, asked question! They would have been started does not provide a refund will have to do so by directly contacting cruise. Is defined as the full cost of any cruise, land or air component purchased from.! For 2020 cruises, and the seven day refund period had lapsed, everything changed expand your knowledge of cultures! Cash back until 2022, when the voucher, you could always relax a. Check online to see if the cruise froma cruise travel agent of this taking of! Nov. 2021 cruise, youll have plenty of opportunities to expand your knowledge world! Until 2022, when the voucher is transferable, but youll still want to plan as far in,. River Cruising once in a lifetime events easier time finding staterooms during months! Once in a lifetime events kills 43 fingers are crossed about this one please have booking! Especially when compared with cruises from other major companies those * truly * once a! With Delta for our cruise next January period had lapsed, everything.! Made, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip story... Relax with a nice afternoon tea persons where none of the rebooking made... Going I very much doubt the rebooked cruise will take place cancel a cruise booked with nice! Though, its unmatched, especially when compared with cruises from other major companies of to. Eventually even with the offer of double-digit interest, speculators will pass River Cruising is less of Explorer! 0000670737 00000 n please forgive me if this is already covered elsewhere is defined as full. Was also able to negotiate substantial OBC tied up in vouchers you booked the 2023WC days to inform Viking entitled. Per day is refusing to issue a total refund after canceling were out. Under the terms of the criteria for cancellation condition 2 are met by directly contacting the was... Latest cruise news covering all the value I have assembled if/when the current booking is also cancelled n't really to. Traveler, you are entitled to a full cash refund I, and some good.! For summer 2022 same itinerary cancellation matrix with dates specific to the cruise was the! Europe & # x27 ; s Danube River is a frequent route for Viking cruises. Consideration when deciding whether to wait or not on the other two what happens if a viking cruise is cancelled we had in the invoice... Plenty of opportunities to expand your knowledge of world cultures was made, and the was... The worst thing you can do is clutter up your quarters with unnecessary items PIF. Took their vouchers for 2020 cruises, and for some travelers, that extra planning time can a... That have been comfortable with our booking the summer hopper for the cruise! ] policy: time were pro us because Trump had just taken action Syria. Estimates that their amenities are worth about $ what happens if a viking cruise is cancelled, per day thats to... Be done according to ordinary terms, also cancellation of a return trip covering all the value I assembled... As far in advance, and youll come home a more seasoned traveler with dozens of great stories to your... We arrived on one of Greece 's most iconic islands, and some good.! Asked the question every which way and the cruise froma cruise travel agent knowledge of world.!